Terms & Conditions

Last Updated: June 2026

Welcome to Joy Cocoa Bites. By accessing and using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.

1. Acceptance of Terms

By visiting, browsing, or purchasing products from Joy Cocoa Bites, you agree to these Terms & Conditions, our Privacy Policy, Shipping Policy, and Refund & Cancellation Policy.

If you do not agree with any part of these terms, please do not use our website.

2. About Joy Cocoa Bites

Joy Cocoa Bites specializes in homemade chocolates, millet-based snacks, laddoos, cookies, and other food products prepared with quality ingredients and hygienic practices.

All products are subject to availability.

3. Product Information

We make every effort to display accurate product descriptions, images, ingredients, weights, and pricing.

However:

  • Product images are for illustrative purposes and may vary slightly from the actual product.
  • Packaging may change without prior notice.
  • Natural variations in color, texture, and appearance may occur due to the handmade nature of our products.

4. Pricing

All prices displayed on the website are in Indian Rupees (₹) and are subject to change without prior notice.

We reserve the right to modify product prices, offers, promotions, or discounts at any time.

5. Orders & Acceptance

Once an order is placed, you will receive an order confirmation via email, SMS, or WhatsApp.

Joy Cocoa Bites reserves the right to:

  • Accept or reject any order
  • Cancel orders due to stock unavailability
  • Cancel orders in cases of pricing errors
  • Refuse service in cases of suspected fraud or misuse

If payment has already been made for a cancelled order, an applicable refund will be processed.

6. Payment Terms

We accept payments through secure third-party payment gateways.

By placing an order, you confirm that:

  • The payment details provided are accurate.
  • You are authorized to use the selected payment method.
  • The transaction is genuine and lawful.

Joy Cocoa Bites does not store your credit card or banking information.

7. Shipping & Delivery

Delivery timelines may vary depending on location, courier services, weather conditions, public holidays, or unforeseen circumstances.

Estimated delivery timelines are provided for guidance only and are not guaranteed.

For complete details, please refer to our Shipping Policy.

8. Product Storage & Usage

Customers are responsible for following the storage instructions provided on product packaging or product pages.

Improper storage may affect product quality, freshness, texture, or shelf life.

Joy Cocoa Bites shall not be responsible for issues arising from improper storage after delivery.

9. Allergy Disclaimer

Some products may contain or be processed in facilities that handle:

  • Milk
  • Nuts
  • Sesame Seeds
  • Wheat
  • Other allergens

Customers with food allergies or dietary restrictions should carefully review product information before purchase.

If unsure, please contact us before placing an order.

10. Intellectual Property

All website content including:

  • Logo
  • Product descriptions
  • Images
  • Graphics
  • Text
  • Designs

is the property of Joy Cocoa Bites and may not be copied, reproduced, distributed, or used without prior written permission.

11. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Attempt unauthorized access to website systems
  • Interfere with website functionality
  • Submit false or misleading information
  • Engage in fraudulent activities

Violation of these terms may result in termination of access to the website.

12. Limitation of Liability

Joy Cocoa Bites shall not be liable for:

  • Delays caused by courier partners
  • Technical website interruptions
  • Losses arising from misuse of products
  • Indirect, incidental, or consequential damages resulting from the use of our website or products

Our maximum liability shall not exceed the value of the purchased product.

13. External Links

Our website may contain links to third-party websites or social media platforms.

We are not responsible for the content, policies, or practices of these external websites.

14. Changes to Terms & Conditions

Joy Cocoa Bites reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.

Any changes will become effective immediately upon posting on this page.

15. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the appropriate courts in India.

16. Contact Us

For questions regarding these Terms & Conditions, please contact:

Joy Cocoa Bites

Phone: +91 9335883979

Website: https://joycocoabites.com

Instagram: @joycocoabites