Privacy Policy
Last Updated: June 2026
At Joy Cocoa Bites, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when visiting our website, placing an order, or contacting us.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
- Name
- Email Address
- Phone Number
- Billing Address
- Shipping Address
- Payment Information (processed securely through third-party payment gateways)
- Order History
- Any information submitted through contact forms or WhatsApp inquiries
We may also automatically collect certain information such as:
- IP Address
- Browser Type
- Device Information
- Website Usage Data
- Cookies and Analytics Data
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Deliver products to your address
- Communicate order updates
- Respond to inquiries and customer support requests
- Improve our products and website experience
- Send promotional offers, newsletters, and updates (only if you opt in)
- Prevent fraud and maintain website security
3. Payment Security
Joy Cocoa Bites does not store your debit card, credit card, or banking information. Payments are processed through secure and trusted third-party payment gateways that follow industry-standard security practices.
4. Cookies
Our website uses cookies to enhance your browsing experience and improve website functionality.
Cookies help us:
- Remember customer preferences
- Analyze website traffic
- Improve user experience
- Measure marketing performance
You may disable cookies through your browser settings; however, some website features may not function properly.
5. Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
Your information may be shared only with trusted service providers when necessary, including:
- Shipping and courier partners
- Payment gateway providers
- Website hosting and technical service providers
- Government authorities if legally required
6. Data Protection
We implement appropriate security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.
While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet is completely secure.
7. Marketing Communications
If you subscribe to our newsletter or promotional updates, we may send information regarding:
- New product launches
- Special offers
- Festival promotions
- Discount campaigns
You may unsubscribe at any time using the unsubscribe link provided in our emails.
8. Third-Party Links
Our website may contain links to third-party websites, including social media platforms.
We are not responsible for the privacy practices or content of such external websites. We encourage users to review their privacy policies before sharing personal information.
9. Children’s Privacy
Our products and services are not directed toward children under the age of 18. We do not knowingly collect personal information from minors.
10. Your Rights
You may request to:
- Access your personal information
- Update incorrect information
- Delete your personal information
- Withdraw marketing consent
To make such requests, please contact us using the details provided below.
11. Changes to This Policy
Joy Cocoa Bites reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with the revised update date.
12. Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
Joy Cocoa Bites
Email: [Your Email Address]
Phone: +91 9335883979
Website: https://joycocoabites.com
Instagram: @joycocoabites